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Fitbit Blaze not turning on

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‎06-15-2018 23:38 - last edited on ‎06-18-2018 06:26 by Moderator Alum

‎06-15-2018 23:38 - last edited on ‎06-18-2018 06:26 by Moderator Alum

Hi there, I bought my new Blaze 2 days ago and tried to charge it for a day. It’s completely setup but on my iOS app it’s got an icon with a battery and a cross on it and it’s now refusing to charge. Shall I just take it back to where I brought it and ask for another?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-16-2018 06:13

‎06-16-2018 06:13

'mornin Jenny, did your blaze charge yet?

charging

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎06-16-2018 09:06

In response to wmchapman

‎06-16-2018 09:06

No it hasn’t I went and got a new charger but nothing

Sent from my iPhone
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‎06-18-2018 06:27

In response to Jennycallen

‎06-18-2018 06:27

A warm welcome to the Community @Jennycallen and @wmchapman thanks for stopping by.

 

I appreciate the efforts in trying to fix the issue you are experiencing with your Blaze and would like to know if you have tried to restart it? If you haven't, restart your Blaze by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-18-2018 08:50

In response to AlejandraFitbit

‎06-18-2018 08:50

I have tried this three times and no success taking it back tomorrow and getting an I watch

Sent from my iPhones
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