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Blaze screen doesn't turn on

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‎02-01-2018 09:51 - last edited on ‎02-02-2018 05:38 by Moderator Alum

‎02-01-2018 09:51 - last edited on ‎02-02-2018 05:38 by Moderator Alum

Hi guys,

 

I buy my Blaze today and I charged it. Charging time it is OK and show the screen but when I wear it, it doesn't work and I can't turn it on. What can I do?

 

I live in Iran and my Fitbit doesn't have warranty.

😔😔😔

 

 

Moderator edit: subject for clarity

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‎02-01-2018 11:38

‎02-01-2018 11:38

Welcome to the forums!

 

Did you set it up all the way? Also when you first buy it the device needs to charge for at least 2-3 hours

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-02-2018 05:39

‎02-02-2018 05:39

A warm welcome to the Community @Minamii and @WendyB thanks for stopping by.

 

I would like to know if you have tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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