Hello and welcome to the forums @Wallsmomof3
Try doing the restart a few times, then charge it up. Just hold in the button on the left and the lower button on the right at the same time, until the logo flashes. See if that helps.
Let us know what happens.
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contact customer support at this link - click
There is a phone number for the USA, an online chat option and web based email for those out of the area.
Keep us informed.
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