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Blaze screen flickering

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‎07-19-2018 07:29 - last edited on ‎07-20-2018 07:25 by Moderator Alum

‎07-19-2018 07:29 - last edited on ‎07-20-2018 07:25 by Moderator Alum

I bought my Blaze in May 2017. A few months later, Fitbit replaced it because it would not take an update. I have not had the new one a year yet and it started to flash on and off and under count my steps. I reached out to Fitbit again and what they said was "Since I am outside of warranty all they can offer me is a 25% discount (which needs to be used within 30 days) towards any Fitbit except the Versa or Ace."

 

So basically, they are basing my warranty on my first purchase and not the Brand new Blaze they replaced it with less than a year ago. I really liked my Blaze but I cannot afford to run and buy a new one and if I did it would most like be the Versa which I cannot even use my discount on. Makes no sense to buy another faulty Blaze.

 

 

Moderator edit: subject for clarity

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‎07-20-2018 07:27 - last edited on ‎10-23-2025 09:59 by Fitbit Moderator

‎07-20-2018 07:27 - last edited on ‎10-23-2025 09:59 by Fitbit Moderator

Hey @Eme0402, it's great to see you around.

Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Also, please take a look at our warranty policy.

Catch you later. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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