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Blaze screen flickering

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‎08-09-2019 18:11 - last edited on ‎08-16-2019 13:24 by Moderator Alum

‎08-09-2019 18:11 - last edited on ‎08-16-2019 13:24 by Moderator Alum

This started about 3 hours ago. After the Blaze was fully charged, I went to turn off notifications on the Blaze and it seemed to lock-up. Thereafter, it just started blinking non-stop.

 

Tried pressing the left and lower right buttons simultaneously numerous times however no success. I placed it back in the charger then turned off my Samsung Bluetooth and Fitbit App sync. I left it that way for 90 minutes then re-enabled Bluetooth on my Samsung then syncing via the Fitbit App however the problem remains.

 

Having worked in the technology world for the past 15+ years, this type of scenario suddenly occurring "smells" of a firmware bug. I am surprised there is no other alternative method to force a hard shutdown of the Fitbit.

 

I am concerned that this Blaze is now a "brick". Sad this occurred after being a Fit bit wearer for 3.5 years.

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎08-16-2019 13:27

‎08-16-2019 13:27

A warm welcome to the Community @dgmjr1.

 

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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