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Blaze screen freezing

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‎04-04-2017 05:06

‎04-04-2017 05:06

My fitbit blaze occasionally freezes up and I can't do anything for a good few minutes.Does anybody have any suggestions?(This happens randomly)

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‎04-04-2017 05:24

‎04-04-2017 05:24

Hi, @Captain_Wrench, have you tried giving your Blaze a restart?  You are usually advised to try this 3 times.  Hopefully that will help.

Sense, Charge 5, Inspire 2; iOS and Android

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‎04-04-2017 05:35

In response to Julia_G

‎04-04-2017 05:35

I've tried this a few times it didn't work

@Julia_G wrote:

Hi, @Captain_Wrench, have you tried giving your Blaze a restart?  You are usually advised to try this 3 times.  Hopefully that will help.



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‎04-04-2017 05:43

In response to Captain_Wrench

‎04-04-2017 05:43

In that case you may want to get in touch with Fitbit Customer Support at contact.fitbit.com .  Although it is not unusual for electronic devices to freeze occasionally, this should not be happening frequently.  Customer Support can take a deeper look.

Sense, Charge 5, Inspire 2; iOS and Android

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