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Blaze screen goes blank

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‎10-01-2018 08:43 - last edited on ‎10-02-2018 04:57 by Moderator Alum

‎10-01-2018 08:43 - last edited on ‎10-02-2018 04:57 by Moderator Alum

Hi. I've had my Blaze for approximately 2.5 years now. Every once in a while it glitches and I just perform a reset to fix it. Last night, my screen was blank and sensors were blinking so I performed a reset. Since then, all I can do with my Blaze is perform a reset. I see the Fitbit logo and then the screen goes blank. I charged it all night. Is my Blaze dead?

 

 

Moderator edit: subject for clarity

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‎10-02-2018 04:59

‎10-02-2018 04:59

Welcome to the Community @ShawnK_9.

 

I appreciate all the efforts in trying to fix this. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-02-2018 12:08

In response to AlejandraFitbit

‎10-02-2018 12:08

Thanks for the reply. Since it was out of warranty, I took the back off and saw that there was a loose connection. It seems to be working now and also accepting a charge!

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