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Blaze screen intermitent

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‎09-26-2016 01:12

‎09-26-2016 01:12

Hi,

 

My Blaze is only 4 ish months old and all of a sudden stopped working. When I charge in the doc it comes on and then connects to my phone.

 

But then doesn't work. Sometimes the green lights then flash, screens come on then no buttons work. 


Can't get it stay on so how do I get it fixed or do I throw it away?

Cheers

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2 REPLIES 2

‎09-26-2016 02:37

‎09-26-2016 02:37

Contact Fitbit support about a warrany claim would be my recommendation. http://contact.fitbit.com.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎09-26-2016 08:13 - last edited on ‎03-12-2025 08:32 by Fitbit Moderator

In response to MikeF

‎09-26-2016 08:13 - last edited on ‎03-12-2025 08:32 by Fitbit Moderator

Hi there @BWR12. Good to see you around!

I would recommend first restarting your tracker a couple of times by pressing and holding the left and lower right buttons for 10-12 seconds. This will reboot your tracker and after that, you can see if this does the trick and if it doesn't, you can follow @MikeF advice of getting in touch with the Support Team and they will be happy to help you out with this.

Let us know if you need anything else!

Ferdin | Community Moderator, Fitbit

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