Blaze screen is black

[AussieLuv]

I woke up this am and my Blaze screen was black, I then saw there was a new download available, did that, still nothing ... says it's half charged, tried to reset per directions I found here, still black screen, green lights in back are flashing, now what?

Moderator edit: Subject for clarity

[Kait5991]

Have you tried plugging it in? Some people have resolved it by plugging it in and it will turn back on... if this doesn't work I would suggest getting in contact with Fitbit Support directly!

[beto2354]

I went thru a similar situation.  Except mines turned off after charging for 4 hours.  I used through out the day, when it happened the following day.  In mid afternoon and completely went blank. Followed all the trouble shooting online.  Then after all that called support and thru it again.  Bottom line they took care of me and are sending me a new one of the same model.  Thank You FitBit for the Support  BRAVO!!!

[AussieLuv]

Same here! I was very pleased since I'm out of warranty by a few months...last week the band ripped and then black screen...new band came, and new Fitbit replacement on the way! Best CS I've seen, why I'm loyal to the brand!!

[AlejandraFitbit]

It's great to see new faces @AussieLuv, @beto2354, welcome! And @Kait5991 thanks for stopping by.

I am so glad to hear that you will be receiving new trackers. At the moment of receiving them, you can follow these steps to set them up from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep the stepping up! 

[wrgar]

i can not get my new blaze to come on

[AlejandraFitbit]

Welcome to the Forums @wrgar. Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, you can take a look at this post to troubleshoot the battery.

Let me know the outcome.