Blaze screen is black

[Verodebarboza]

Repently my Blaze screen off and turns black.The battery es full and I don't understand. I need help, is it damage? My Fitbit is not old, I clean it, and it doesn't Charge anymore.

Moderator edit: subject for clarity

[SunsetRunner]

Hey there, @Verodebarboza!

Sorry to hear that your tracker isn't working properly! 

To fix this issue on your tracker, hold down the left button and the bottom-right button on your tracker for about 3-5 seconds. This will restart the tracker, and hopefully get it running again. If the problem still persists, make sure your tracker is synced in the Fitbit app, and that it is paired to Bluetooth.

If you need anything else, let me know, and I'll try to get back to you as soon as I can.

- Ben

[AlejandraFitbit · Accepted solution]

Hey @Verodebarboza, great to see you around.

I appreciate the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having issues with your Blaze?

Hope to hear from you soon. 

[Verodebarboza]

Solved the problem! Thank You so much!

[Kaycee1969]

Hi, 

I am having the same issue.

I did the reset, nothing changed.

It is syncing with the app but I fully charged it last night and now ut is already empty and is no longer taking the charge.

What can I do?

Thank you.

Chantal

[Verodebarboza]

Hi, I resolved the problem with reset bottoms. But is it not your case ,
let them know .I think with garanteed they send another watch.

[Kaycee1969]

Thank you for your quick reply.

I will email Fitbit and see what they can do for me.

[AlejandraFitbit]

Thanks for the update @Verodebarboza and @Kaycee1969 great to see you around.

I am glad to hear that this issue has been resolved for one of you and for the other one, it's good to hear that you already contacted our support team, I know they will be glad to help you out and to provide you with a solution.

If there is anything else we can do for you, do not hesitate to post it.