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Blaze not turning on

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‎07-02-2018 09:17 - last edited on ‎07-04-2018 04:34 by Moderator Alum

‎07-02-2018 09:17 - last edited on ‎07-04-2018 04:34 by Moderator Alum

Recently, my Blaze has been having some issue with the screen. It often requires a reset by holding the left and bottom right button to restart to get screen to come on again. I had realized it was a screen issue because I get vibrating feedback when holding the buttons and it still syncs too. Once in a while though, it does get to a point where it doesn’t track. Any ideas? I’ve never swam or showered with this, maybe sweat a lot from work outs. No known damage that I know of.

 

 

Moderator edit: subject for clarity

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‎07-04-2018 04:35

‎07-04-2018 04:35

It is great to see new faces @iandroo888, welcome!

 

Thanks for troubleshooting this by yourself. Since the restart process isn't working anymore, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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