Blaze screen is jumping

[Fancybaby49]

I charged my Blaze now the face is jumping ... the green dots on the back are jumping fast as well.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around @Fancybaby49.

I would like to know if you have tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know how it goes. 

[Fancybaby49]

Issue was fixed thank you. I spoke to the help desk yesterday.  

[AlejandraFitbit]

Those are great news @Fancybaby49, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up. 

[Queenie3]

How did you fix it? Mine is doing the same. Did the reset work?

[AlejandraFitbit]

A warm welcome to the Community @Queenie3.

Haven't you tried to restart your Blaze? You just need to follow the instructions provided in my previous post to restart it and see if it works for you too.

Keep me posted. 

[RDNLD]

Thanks! It worked for Me!!

[AlejandraFitbit]

Hey @RDNLD great to see new faces, welcome!

It's great to hear that the instructions provided worked for you too and that your Fitbit is now working as it should. If there is anything else we can do for you, do not hesitate to let us know.

Happy stepping! 

[Chavie39]

I don’t see a button in the back

[Chavie39]

I don’t see a button on the back

[Chavie39]

I don’t know how to restart. Is there a demo I can see.

[Chavie39]

Ok restarted & its working 

[DPratt26]

I've reset it multiple times and it is still jumpy. The screen is unresponsive and at times hours into run mode on its own.