Blaze screen won't respond

[Kate0062]

Over the past few days, my Blaze has appeared to need charging every day.  I just checked and found that the screen was blank.  I placed it in the charging cradle and the fitbit logo appeared, and then disappeared a few times, followed by a blank screen flickering continuously.  I have taken it out of he cradle and tried to reset using the left and bottom right buttons, but to no effect - the screen stays blank.  Returning it to the cradle shows the same behaviour as before.  Is there something else that I can do, or is this built in obsolescence?

This Blaze was a replacement a couple of years ago for a Surge that failed early in the warranty period.  I'm afraid that the original warranty.

I contacted support, after which the "watch" screen did appear for a while when the watch was in the cradle, but there was no sign of it charging.  It is now totally blank and gets very hot while in the cradle.  It seems to be totally dead.

Moderator edit: updated subject for clarity

[LoreneB]

The exact same thing is happening to my Blaze. I hopped on the blog to see if I could find a solution 

[MarreFitbit]

Hi there @Kate0062 and @LoreneB, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Blazes' behavior. Also, thanks for taking the time to troubleshoot your trackers prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you with. 

[EFalk]

The same thing just happened with my Blaze.

[MarreFitbit · Accepted solution]

Hi there @EFalk, welcome to the Community Forums. 

If you're experiencing the same difficulties with your Blaze, I'd recommend to restart it by following these steps. 

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Give this a go and let me know the outcome.