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Blaze screen won't respond

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‎09-02-2019 06:03 - last edited on ‎09-03-2019 14:00 by Fitbit Moderator

‎09-02-2019 06:03 - last edited on ‎09-03-2019 14:00 by Fitbit Moderator

Last night I wore my Fitbit Blaze while working, in the rain. It ran out of battery and after charging it overnight the app shoes it at 100% charge and synced all data but the screen is black. I have done factory reset. The lights on back are working and if I wear it it records data, I just can’t see anything.Any ideas?

 

Moderator edit: updated subject for clarity

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‎09-03-2019 14:06

‎09-03-2019 14:06

Hi @Amporter7814, welcome to the Community Forums. Thanks so much for troubleshooting your Blaze prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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