Blaze screen won't tap/swipe

[SWoolford]

Hi, hope you can help!

My screen won't move off the clock face - it won't tap or swipe.  I have tried to restart numerous times with no result and I can't stop/start the tracker as I can't swipe to settings.  Also in the last couple of days it is not holding battery charge and I am having to charge every day.

It still seems to be counting steps and syncing!

My Blaze is approximately 10 months old.

Best wishes

Sarah

[wmchapman]

mornin' Sarah, welcome to forums.

On a PC log into your fitbit account and click the gray'd gear in the upper right of the page, click the pic of your Blaze. Scroll down to "clock display" and choose a different display than the one you are currently using from the drop down on the right. Scroll back up to the top and click the word "dashboard" in the upper left to exit. Now on your mobile, force a sync by touching and pulling down on the App screen.

Now push your Blaze's left button to see if swiping has returned.

(If it has you can go back to the PC and switch back the clock face and resync)

Hope this helps!

[SWoolford]

Hello, and thank you for your help.

I have done as you suggest and the clock face has changed on the Blaze, but unfortunately the swiping hasn't returned. 

BW Sarah

[wmchapman]

excellent, so your blaze is communicating with your mobile. Now pop it from its band and push each of the three buttons with your fingernail to ensure they are all moving freely, if one seems a bit stubborn (most likely top right one) wipe it with a damp (not wet) cloth to keep it free.

now press the left button and slide your finger from the right side of the screen to the left - any action?

If not,

• Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
• Let go of the buttons.

any action after the reboot?

[SWoolford]

No nothing I'm afraid!

The logo appears at reset, but still no response.  Any other options, or do you think it's time to look for the warranty?

[wmchapman]

Absolutely, contact customer service chat and let them know all you've tried.

Nice detective work!

[SWoolford]

Thank you for your help! 

BW Sarah

[AlejandraFitbit]

It's great to see new faces @SWoolford, welcome! And @wmchapman thanks for stopping by.

I would like to know if you have followed our friend's recommendation and get in touch with our support team? Have you received a solution from the?

Hope to hear from you soon. 

[SWoolford]

Hello,

A replacement tracker is being sent to me, due to arrive tomorrow! Fantastic speed of response!

Thank you for following up.

BW Sarah

[AlejandraFitbit]

Those are great news @SWoolford, I am glad to hear that you will be receiving a replacement Blaze. At the moment of receiving it, you can follow these steps from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!