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Blaze screen won't turn off

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‎06-12-2017 16:31

‎06-12-2017 16:31

My watch screen get off and given screen like something loading

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4 REPLIES 4

‎06-12-2017 20:19

‎06-12-2017 20:19

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-12-2017 23:26

In response to WendyB

‎06-12-2017 23:26

could you explain how I can restart

مُرسل من هاتف Huawei الخاص بي
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‎06-18-2017 06:57

In response to yasser-hamli

‎06-18-2017 06:57

Hi there @yasser-hamli. Great to see you in the Community Forums! 🙂

 

To add to @WendyB's excellent advise of restarting your tracker, I would like to explain how to do this.

 

You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, see if it makes any difference.

 

Let us know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎06-22-2018 18:38

In response to WendyB

‎06-22-2018 18:38

I'm having this issue too and I just did a chat with Customer Service and they informed me that I can get 25% off of another product as that is my only option since i'm well outside my year warranty period.

  I am so disappointed that there isn't another way to reboot/force quit/shutdown this $250 Blaze!  Looks like I am leaving the FitBit world.

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