Blaze screen won't turn on

[bapataks]

Hi,

This morning my Blaze suddenly went dark, nothing shows up on screen, no buttons work, heart rate green lights also not blinking. As a solution I scanned through many posts here and decided to do a hard reset using left and bottom right buttons. During the reset the screen lit up a little but nothing showed still, it went dark again after a couple of seconds.

I tried putting it in the charging socket but again no indications of anything happening, it heated up a lot during charging which I have never observed before, but then I dont even know if it was charging since nothing was displayed on screen.

Thanks

Do not know what is wrong, please help!!!

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @bapataks ! 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Blaze. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Feel free to reach out if you have any other questions.