help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze showing a blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2017 20:44 - last edited on ‎08-01-2017 17:40 by Fitbit Moderator

‎03-06-2017 20:44 - last edited on ‎08-01-2017 17:40 by Fitbit Moderator

Someone pls help! I'm about to spike my new Fitbit Blaze into the wall! It's plugged into my laptop - will not connect to my phone - blank screen - what do I do???

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎03-06-2017 23:02 - edited ‎03-06-2017 23:02

‎03-06-2017 23:02 - edited ‎03-06-2017 23:02

Calm down for one thing

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎03-19-2017 12:13

‎03-19-2017 12:13

Hi there @troythompson76. Good to see you in the Community Forums!

 

I'd like to know if this is the first time you're trying to set it up or i you had it already set up and now all of a sudden it's not connecting to your phone and the screen is blank.

 

Have you followed @WendyB's advise of restarting it? If not, that could help. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Let us know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer