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Blaze showing incorrect information

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‎11-17-2017 11:27 - last edited on ‎11-22-2017 06:07 by Moderator Alum

‎11-17-2017 11:27 - last edited on ‎11-22-2017 06:07 by Moderator Alum

Starting today my Blaze has gone crazy ... says 5000 calories have been burned (normally I’m in the 1800-2200 range), only 3000 steps (but did a 3 mile run plus normal activity), and 714 active minutes (should be closer to 25-30). What’s wrong and how do I fix it?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-22-2017 06:09

‎11-22-2017 06:09

A warm welcome to the Community @Brookegal. I would like to know if you keep having issues with your Blaze information? If you do, please answer the following:

 

  • What were you doing during that time?
  • Did you log any type of activity that might give you this information?

 

In the meantime, if you haven't tried this, I recommend restarting your Blaze.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-22-2017 07:16 - edited ‎11-22-2017 07:17

In response to AlejandraFitbit

‎11-22-2017 07:16 - edited ‎11-22-2017 07:17

I have the same issue too.

 

Calories are logged incorrectly:The summery shows way to many calories (e.g

2636) and if I go to the details page of calories burned it shows a number that is about correct (1867).

 

Restarted the blazed and checked for incorrectly tracked workouts (none found).

 

Incorrect2.pngcorrect.pngincorrect1.png.

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