Blaze showing incorrect time

[Xochil-lopez11]

I have had my blaze on all morning and it has the wrong time.

Moderator edit: Subject for clarity

[wmchapman · Accepted solution]

Pull down on the App screen on your mobile @Xochil-lopez11, this will force a sync and update the time. Welcome to forums!

[AlejandraFitbit]

A warm welcome to the Community @Xochil-lopez11 and @wmchapman thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues with your Blaze time?

Hope to hear from you soon. 

[Xochil-lopez11]

I ended up calling Fitbit customer service. They had to reboot my Blaze.

Thanks

Sent from my iPhone

[L68]

The solution work to reset my time on my Blaze.

[GailY715]

Done that as well as reset time zone to no avail now when syncing it just says looking 

[Rich_Laue]

@GailY715 yoir now describing a sync issue.

[AlejandraFitbit]

Thanks for the update @Xochil-lopez11, @L68 welcome to the Forums, I am glad to hear that restarting your trackers worked and that your tracker is now showing the correct time. If you need anything else, do not hesitate in posting it.

@Rich_Laue great to see you here and @GailY715 it's great to welcome you! If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

Let me know the outcome. 

[Ginnykress]

The suggestions have not worked for me. We tried syncing, turning off and back on the Bluetooth on the phone and shutting off both the phone and Blaze. 

[Ginnykress]

Also, everything else seems to be synced, it's just the time.

[moizahmed]

same is the case with me...still waiting for a fix

[meganella]

Morning 

I don't have a mobile at the moment as it is broken.... I have a new Blaze , set it up fine and then the time changed and i have no idea how reset it.

[Rich_Laue]

How do you sync @meganella is it through the Win 10 app on a Win 10 or Fitbit connect on a Windows or Mac computer. 

Go to settings on the app or web dashboard, check the timezone setting then sync the Blaze. 

[AlejandraFitbit]

A warm welcome to the Community @meganella and @Rich_Laue thanks for stopping by.

I would like to know if the instructions provided by our friend here worked? Are you still having issues with your Blaze showing an incorrect time? If you do, keep in mind that you need to be syncing your tracker so it can keep the information updated, this includes the time.

If you have near a computer or a device that you can use to sync your Blaze, I recommend syncing it by following the instructions provided in the How do Fitbit devices sync their data? article. After your sync your tracker, it should show the correct time.

I hope this helps, let me know how it goes. 

[Custers7]

My Fitbit Syncs, but the time does not update.  I disconnect and reconnect the bluetooth.  Sometimes it works, sometimes not.  It is a real pain, as I travel a lot.  Everything else syncs, just not the time.  What is wrong??