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Blaze showing old information

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‎09-12-2018 15:43 - last edited on ‎09-13-2018 05:02 by Moderator Alum

‎09-12-2018 15:43 - last edited on ‎09-13-2018 05:02 by Moderator Alum

After charging it, my Blaze is showing stats/time from a few days ago. Tried deleting it from my app and re-syncing it with no luck. Tried factory resetting it by pressing the left and bottom right button. The notifications bar pops up, followed by Fitbit logo, then it goes right back to the screen with old stats.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-12-2018 20:47

‎09-12-2018 20:47

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-13-2018 05:04

‎09-13-2018 05:04

A warm welcome to the Community @EmJax and @WendyB thanks for stopping by.

 

I appreciate all the efforts you tried before posting us. Upon checking with our support team I was told that you already created a case with them. It's great to hear this since I know they will be glad to help you out and provide you with a solution.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer