help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2018 16:29 - last edited on ‎09-12-2018 04:10 by Moderator Alum

‎09-10-2018 16:29 - last edited on ‎09-12-2018 04:10 by Moderator Alum

My Blaze hasn't turned on now for about 4 months. I've tried everything in the forums, nothing worked. Even if you drain the battery completely and plug it in, it wont boot up logo just flashes, can someone help?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎09-12-2018 04:11

‎09-12-2018 04:11

Hey @BigRicci112, it's great to see you here.

 

Thanks for troubleshooting this by yourself. Could you please confirm if you have tried the restart process? If you haven't, I recommend restarting your tracker by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-12-2018 08:44

In response to AlejandraFitbit

‎09-12-2018 08:44

Hey i tried the restart process
Best Answer
0 Votes

‎09-13-2018 04:02

In response to BigRicci112

‎09-13-2018 04:02

Thanks for the update @BigRicci112. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes