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Blaze won't turn on

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‎09-10-2018 16:29 - last edited on ‎09-12-2018 04:10 by Moderator Alum

‎09-10-2018 16:29 - last edited on ‎09-12-2018 04:10 by Moderator Alum

My Blaze hasn't turned on now for about 4 months. I've tried everything in the forums, nothing worked. Even if you drain the battery completely and plug it in, it wont boot up logo just flashes, can someone help?

 

 

Moderator edit: subject for clarity

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‎09-12-2018 04:11 - last edited on ‎09-10-2025 17:35 by Fitbit Moderator

‎09-12-2018 04:11 - last edited on ‎09-10-2025 17:35 by Fitbit Moderator

Hey @BigRicci112, it's great to see you here.

Thanks for troubleshooting this by yourself. Could you please confirm if you have tried the restart process? If you haven't, I recommend restarting your tracker by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-12-2018 08:44

In response to AlejandraFitbit

‎09-12-2018 08:44

Hey i tried the restart process
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‎09-13-2018 04:02 - last edited on ‎09-10-2025 17:34 by Fitbit Moderator

In response to BigRicci112

‎09-13-2018 04:02 - last edited on ‎09-10-2025 17:34 by Fitbit Moderator

Thanks for the update @BigRicci112. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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