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Blaze showing the Fitbit logo

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‎05-18-2017 13:48 - last edited on ‎05-19-2017 06:19 by Moderator Alum

‎05-18-2017 13:48 - last edited on ‎05-19-2017 06:19 by Moderator Alum

Hi everyone.  I have had the Blaze for only a few short months and today it started only showing the Fitbit logo.  I have tried to reset and tried to charge and just continue to get the logo.  I IM'd support and got that the Fitbit will be replaced.  Isn't there anything that can be done to make this work?  Any help is appreciated.  I would prefer to keep tracking and not wait for 5 business days for a new one.

 

Moderator edit: Subject for clarity

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‎05-19-2017 02:40

‎05-19-2017 02:40

Hi, @Hoagiejr1, you could try the restart a couple of more times.  You could also try the instructions to set up your Blaze as a replacement device and see if that brings it to life.  You haven't got anything to lose!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-19-2017 06:21

‎05-19-2017 06:21

A warm welcome to the Community @Hoagiejr1 and @Julia_G thanks for stopping by.

 

If you received a replacement for the one that is showing the Fitbit logo is because that one is faulty. You can try to follow the instructions provided by our friend @Julia_G but I don't guarantee the tracker will work properly.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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