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Blaze shuts down

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‎10-18-2017 08:18

‎10-18-2017 08:18

This has happened just yesterday. I tapped to she the time but it didn’t open up. I had to push the button. Than when I went to check my steps it froze. Than moments later my Blaze shut down and won’t start up. It’s as if it is dead. I tried to charge it but nothing. Help!!!

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‎10-18-2017 11:10

‎10-18-2017 11:10

Welcome to the forums!

 

Can you put it in the charger and do a restart at all?

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎10-18-2017 11:10

‎10-18-2017 11:10

Welcome to the forums!

 

Can you put it in the charger and do a restart at all?

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-18-2017 17:09

In response to WendyB

‎10-18-2017 17:09

Thanks that worked!😁

Sent from Stosh's iPhone
Best Answer

‎10-20-2017 04:59

In response to SunsetRunner

‎10-20-2017 04:59

A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.

 

I am glad to hear that the instructions provided by our friend worked and that your tracker is now working properly. If you need anything else, do not hesitate in posting it.

 

Happy stepping! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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