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Blaze side button not working

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‎11-21-2018 10:03 - last edited on ‎11-26-2018 10:10 by Moderator Alum

‎11-21-2018 10:03 - last edited on ‎11-26-2018 10:10 by Moderator Alum

Just noticed yesterday that the left side, single button is not working. Took frame off and cleaned it. Changed frame to new one, still not working. Charged it and restarted it and still nothing. It gets stuck on whatever screen and there is no way to make it go back to original screen if I press any of the options.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-21-2018 11:17

‎11-21-2018 11:17

Welcome to the forums!

 

Its not clear as if you just cleaned the frame.

 

But see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

 

Hope to see you around

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-24-2018 07:23

In response to WendyB

‎11-24-2018 07:23

I did clean the frame. The screen does work. If I click on any of the
options, I cant go back.
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0 Votes

‎11-26-2018 10:11

In response to Idaliaz

‎11-26-2018 10:11

A warm welcome to the Community @Idaliaz and @WendyB thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer