help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze sleep goal issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2016 14:57

‎10-30-2016 14:57

Hi

Just had my time for bed reminder appearan hour earlier than normal. On going into the app settings, it won't let me adjust the target times for sleep and wake up whuch for sleep is an hour earlier and for wake up is 2 hours earlier than I originally set. I suspect this may have something to do with tge BST/GMT chane today but I have tried to adjust it in app 10 times and it won't adjust. Very odd. Is it because of a resident setting in the iOS settings rather than the app or is there a flaw in the app?
Best Answer
5 REPLIES 5

‎10-30-2016 15:02

‎10-30-2016 15:02

Hi, @Sleepdeprived99, I think there is a problem in that not all parts of the program were set to update with the time change.  Unfortunately I don't think there is much you can do about this at the moment, but hopefully it will get sorted out by Fitbit asap.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎10-31-2016 06:57

‎10-31-2016 06:57

Hi there girls @Sleepdeprived99 @Julia_G! 🙂 Good to see you in the Community!

 

@Sleepdeprived99, is there a chance you can attach a screenshot of how it looks on your app for the sleep goal options? Is it grayed out and it doesn't let you change it or it just reverts to what it was before/doesn't save changes?

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎10-31-2016 07:25

‎10-31-2016 07:25

Screen shot won't show anything as it's not greyed out. I adjusted the times to fall asleep and wake up back to where I wanted them, pressed done to come out of that screen, went back in to check the settings had saved and found it hadn't. Did it multiple times with the same result.

Even odder, just opened the settings in that part of the app to find the settings are all now saved! How weird!!! Now it's resolved itself all is well but it was very odd

Thanks for the responses
Best Answer
0 Votes

‎10-31-2016 07:29

In response to Sleepdeprived99

‎10-31-2016 07:29

Well, that's pretty weird @Sleepdeprived99 haha but no worries. Thank you for getting back and if you notice something weird to happen again, let us know and we'll be happy to help you out! 😄

 

Enjoy your day!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎11-06-2016 03:45

In response to FerdinandFitbit

‎11-06-2016 03:45

Hello @FerdinandFitbit,

I have the same problem as @Sleepdeprived99 where the Sleep Goals setting doesn't automatically reverted one hour for target bedtime and target wake up and doesn't save the changes I try to make. Unlike @Sleepdeprived99, it hasn't resolved itself on its own.

Best Answer
0 Votes