03-22-2016 06:49
03-22-2016 06:49
Answered! Go to the Best Answer.
03-22-2016 07:22
03-22-2016 07:22
My best guess is that you are blocking the heart rate sensors which is one of the criteria it uses to determine when you are sleeping.
03-22-2016 07:22
03-22-2016 07:22
My best guess is that you are blocking the heart rate sensors which is one of the criteria it uses to determine when you are sleeping.
03-22-2016 07:38
03-22-2016 07:38
03-22-2016 08:12
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
03-22-2016 08:12
03-22-2016 08:18
03-22-2016 08:18
03-22-2016 08:28
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-22-2016 08:28
@SunsetRunner Our HR trackers (Charge HR and above) use the lowering of your heart rate to determine when you're going to sleep, and help our auto-sleep recognition get precise times for start/stop.
I imagine that without the HR, it's hard to pick up a point of reference for entering sleep mode, which would explain lack of sleep. A workaround that should help would be to disable HR altogether every night before bed (tedious, but should do the trick) so that the auto-sleep tracking reverts to movement-based algorithms.
03-22-2016 09:38
03-22-2016 09:38
Best Answer