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Blaze, steps and miles don't match

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Not satisfied with the blaze. The steps walked doesn't compute with the miles given. Also if you are riding a bike and track with GPS to your phone you do not receive credit for any steps. Is anyone else having the same complaints?

 

 

Moderator edit: subject updated for clarity

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How are you tracking steps and miles? With GPS you'll get one set of results but without GPS the relationship is linear and based on the stored stride length.

When you're cycling you're not taking any steps so not recording any is what you should expect. Having said that, if your wrist still moves (over bumps in the road) in a manner similar to a stepping motion, your tracker will still count them.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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I have changed my stride length as it suggest you do.  I have to walk over 3200 steps with a 27 inch stride length to record one mile in distance.  Mathematically it does not compute.  Right, I was confused why it was giving steps when tracking with GPS.  If not tracking with GPS should it give you steps or just when hitting bumps in the road and that cause the fitbit to shake? 


@MikeF wrote:
How are you tracking steps and miles? With GPS you'll get one set of results but without GPS the relationship is linear and based on the stored stride length.

When you're cycling you're not taking any steps so not recording any is what you should expect. Having said that, if your wrist still moves (over bumps in the road) in a manner similar to a stepping motion, your tracker will still count them.


 


this doesn't not compute.  Right, I was confused why it was giving steps when tracking with GPS.  If not tracking with GPS should it give you steps or just when hitting bumps in the road and that cause the fitbit to shake? 


@MikeF wrote:
How are you tracking steps and miles? With GPS you'll get one set of results but without GPS the relationship is linear and based on the stored stride length.

When you're cycling you're not taking any steps so not recording any is what you should expect. Having said that, if your wrist still moves (over bumps in the road) in a manner similar to a stepping motion, your tracker will still count them.


 

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@Klmoody what's exactly the problem you are having with the distance? Biking activities shouldn't give you steps as those are not "step related" activities.

Rodrigo l Italian & English Community Moderator, Fitbit

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The tracker will always record steps, regardless of what mode it's in.

If you're walking with no GPS it will count steps then use your stride length to calculate the distance travelled.
If you're walking with GPS it will count steps but take the distance from the GPS track so there will likely be no correlation between distance and steps.
If you're cycling with or without GPS it will count any sort of vibration that looks like a step as a step but there hopefully won't be too many of these.

The tracker tracks steps all the time regardless of what mode it's in or what you're doing. That's what it's designed to do.

Does that help?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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Correct @MikeF what I meant is, it shouldn't give you steps in Biking activities totals

Rodrigo l Italian & English Community Moderator, Fitbit

Parliamo di calcio Qual è la tua squadra di calcio preferita?

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