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Blaze stopped charging

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‎07-04-2018 16:41 - last edited on ‎07-05-2018 09:00 by Moderator Alum

‎07-04-2018 16:41 - last edited on ‎07-05-2018 09:00 by Moderator Alum

My Blaze won't charge. My son has a Blaze and his will charge so it isn't the charger. I have cleaned the buttons and they depress freely when pressed. I have tried resetting it and nothing happens.

 

 

Moderator edit: subject for clarity

Best Answer
5 REPLIES 5

‎07-04-2018 23:44

‎07-04-2018 23:44

It sounds like you have tried most of the troubleshooting ideas in fitbit's help file at https://help.fitbit.com/articles/en_US/Help_article/1190/

 

As it says at the end of that, if you've tried them all and it still won't charge then it's best to contact customer support. If they can't get it going then they can check your warranty status and advise on your options.

Best Answer

‎07-05-2018 09:00

‎07-05-2018 09:00

It is great to see you around @GDRothell and @SteveH thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked or if you Blaze stills without charging?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-05-2018 11:30

‎07-05-2018 11:30

BEWARE...  Same for me today (July 5th), happened for 2 days. Bought 3 years ago. Company says it's a defective battery. Only solution is to buy one of their selected trackers at discount (average about $175+). No repairs. Kelly the Customer Service Supervisor says if you're charging it via wall (not through a computer), especially overnight - that's what may cause it. However, I have seen NO INSTRUCTIONS saying to only charge via USB on computer. I will not be buying another one due to poor customer service.

Best Answer

‎09-13-2018 11:09

In response to AlejandraFitbit

‎09-13-2018 11:09

I been a long time Fitbit user and so far have been happy with the products 

although there durability is questionable 

 

My blaze has stopped charging.

It’s out of warranty 

And not that old. 

I tired all options including calling customer service.

they said they give 25% off next product,

But I feel like I should not have to replace my tracker year or more

due to battery not holding a charge.

 

 

 

Best Answer

‎09-14-2018 01:50

In response to RAC802

‎09-14-2018 01:50

The same case with me as well. It stopped working on the 14th month. Tried out all possible options nothing worked. Tried to reach out support they told to look for new models as the product is out of warranty.

Really bad customer service.

I was enjoying the tracker well and used to suggested many. We have 4 forgot in my family , which are just over a year now. Infact was planning to take one for wife.

Now think seriously I need to rethink over for it.

Now I

Best Answer
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