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Blaze stopped syncing & date is off

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This morning, when I woke up, I noticed that my Blaze battery had died.  I put it in the charger until it was full.  When I took it off the charge and put it on, I noticed that the time was off by over six hours.  I figured that the battery dying caused it so I went to the Fitbit app on my phone to sync it.  I noticed that it stated that the last sync was 6 days prior, even though I have the all day sync option turned on.  I tried syncing several times and it wouldn't sync.  I looked at forums for answers and tried troubleshooting.  I've turned off bluetooth and turned it back on.  Nope.  I logged out of the app and logged back in.  Nope.  I unpaired the Blaze and repaired it.  Nope.  I signed out of the app on every device I have.  Nope.  My final attempt was to unpair from Bluetooth, have the app forget the device, uninstall the app, reinstall the app, turn on Bluetooth, pair device, log into app, add new device.  Nope.  It apparently can't install the device now and I've tried three times now.  By the way, when I was trying to sync it before all of this and it was failing, it would still control the music on my phone.  All location permissions are on too.  What's happening?  I want my Blaze to work.

Best Answer
1 REPLY 1

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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