Blaze stopped syncing to my Android

[flchrissie28]

I have been having to uninstall and reinstall every 2 days to keep it synced up and yesterday screen went blank and will not even turn on. 

I have tried everything. Looked at every help topic. 

Moderator edit: format

[DavideFitbit]

Hello @flchrissie28 , sorry for the late reply and welcome to the Community forums. 

I'm sorry to see you've been having difficulty to sync. I noticed you mentioned that you've tried some troubleshooting steps. Could you please share which are the steps that you already tried and have not worked so fat? 

Also, please confirm if you already tried all the steps listed here to resolve syncing problems, and make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

Please keep me posted. 

[flchrissie28]

I had to manually re-sync every 3-4 days for the past month. Had it set to auto sync however it was not working. Each time I opened the app it said tracker not found. Had to re instal each time. 

Then while trying this process on Thursday the blaze screen went blank and would not cone back on no lights nothing. Tried to leave it on charger even though it had 1/2 charge 

Still nothing 

Will not turn on at all. 

[DavideFitbit]

Hi @flchrissie28, sorry for the late reply. Thank you for sharing this information and confirming that your Blaze will not turn on at all. 

Before considering other options, could you please confirm if you already tried all the steps described here to complete a restart procedure? Let me know if you get any response from the device after those steps. 

Please keep me posted. 

[flchrissie28]

I can no longer try anything because it is blank, no lights

norhing had it on charger for hours do anything won't do anything

tried using side buttons to turn on there is nothing.

Moderator edit: format

[DavideFitbit]

Thank you for confirming that you already tried to restart multiple times @flchrissie28. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome. 

[flchrissie28]

Thank you for the assistance

[DavideFitbit]

No problem @flchrissie28, keep me posted on the outcome.