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Blaze stopped tracking calories

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‎06-01-2017 06:17 - last edited on ‎06-02-2017 04:22 by Moderator Alum

‎06-01-2017 06:17 - last edited on ‎06-02-2017 04:22 by Moderator Alum

I'm having some problems with my Blaze, it stops counting the calories after a few moments. And resetting does not fix the problem. Can someone help me with the warranty? Because i'm from Holland and bought it there.

 

Moderator edit: Subject for clarity

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‎06-02-2017 04:24

‎06-02-2017 04:24

A warm welcome to the Community @Mark_K1987 and thanks for troubleshooting this issue by yourself. Is weird to hear that your Blaze stopped registering your calories, please confirm you did the following steps to restart your tracker:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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