help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze stops syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2018 11:30 - last edited on ‎06-14-2018 08:27 by Moderator Alum

‎06-12-2018 11:30 - last edited on ‎06-14-2018 08:27 by Moderator Alum

It stops syncing regularly, which causes data to get lost and I lose Vitality points the reason why I bought the Fitbit in the first place.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎06-12-2018 16:10 - last edited on ‎06-14-2018 08:28 by Moderator Alum

‎06-12-2018 16:10 - last edited on ‎06-14-2018 08:28 by Moderator Alum

Same here. So annoying. Works for a week or so then stops syncing, have just spent 4 hours trying to fix and have followed all the on line help files numerous times. Reboot, reinstall, Bluetooth off and back on etc., still not syncing and hasn't done for 8 days now.

 

 

Moderator edit: word choice

Best Answer
0 Votes

‎06-14-2018 08:30

‎06-14-2018 08:30

A warm welcome to the Forums @Judymac and @Mrarkady it's great to see you around.

 

Thanks for troubleshooting this by yourselves. @Judymac, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

@Mrarkady since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes