Blaze strap Warranty

[RN60]

Fit bit strap broken at pin holder, less than a year old, please advise. Thanks, Bob

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Sounds like it may be time to contact support.

[AlejandraFitbit · Accepted solution]

It's great to see you around @RN60 and @SunsetRunner thanks for stopping by.

I would like to know if you followed our friend's recommendation and contacted our support team? Did they offer you a solution for this?

Hope to hear from you soon. 

[RN60]

Fitbit team very good, new strap on the way.

[MathEww]

I also need help with this.

[Mack86]

How do you contact them?! This is the worst web site design I have ever used to try to get a contact info!!!!  It always brings me back to the same page that is no help at all!!!

[RN60]

Have to agree, the site is not straight forward when dealing with warranty issues. however when you do make contact, the process is easy. You will need proof of purchase and I can remember having to upload photographs of the broken strap and watch on top of the original packaging showing the Bar Code. Try clicking on the Warranty heading in the very small writing at the bottom of the home page. My plastic strap was replaced free of charge with a nice leather one which is more comfortable and does not irritate the skin. Good luck.

[AlejandraFitbit]

Hey @Mack86, it's great to welcome you and @RN60 thanks for stopping by.

I would like to know if at the end you were able to get in touch with our support team, did you get a solution regarding your wristband issue?

Hope to hear from you soon. 

[Mack86]

I did finally get hold of them and received help thank you

[IronicIonic56]

Bad news and good news...  My Ionic rubber strap broke loose from the metal clamp.  What's worse, I bought it about Sept 2018, so it's out of warranty.

Good news:  A google search for FitBit Ionic strap turned up many hits, most under $10 including shipping and handling!  Check eBay, too!