help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze strap broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2018 22:00 - last edited on ‎11-11-2018 05:57 by Moderator Alum

‎11-08-2018 22:00 - last edited on ‎11-11-2018 05:57 by Moderator Alum

Question, if Fitbit is still under warranty... Will they replace the broken strap?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎11-09-2018 02:02

‎11-09-2018 02:02

If it's an original fitbit strap then it will be covered by the warranty and if it's broken due to a defect rather than accidental damage then you should be eligible for a replacement.

 

The full warranty terms can be found via a link at the bottom of this page.

 

Best thing to do is to contact customer support where they can check your warranty status and advise on your options: contact.fitbit.com

Best Answer

‎11-11-2018 05:59 - last edited on ‎07-07-2025 08:04 by Fitbit Moderator

‎11-11-2018 05:59 - last edited on ‎07-07-2025 08:04 by Fitbit Moderator

A warm welcome to the Community @KatAl and @SteveH thanks for stopping by.

I am sorry to hear about what happened with your Blaze wristband. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted support. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes