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Blaze strap broken

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‎11-08-2018 22:00 - last edited on ‎11-11-2018 05:57 by Moderator Alum

‎11-08-2018 22:00 - last edited on ‎11-11-2018 05:57 by Moderator Alum

Question, if Fitbit is still under warranty... Will they replace the broken strap?

 

 

Moderator edit: subject for clarity

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‎11-09-2018 02:02

‎11-09-2018 02:02

If it's an original fitbit strap then it will be covered by the warranty and if it's broken due to a defect rather than accidental damage then you should be eligible for a replacement.

 

The full warranty terms can be found via a link at the bottom of this page.

 

Best thing to do is to contact customer support where they can check your warranty status and advise on your options: contact.fitbit.com

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‎11-11-2018 05:59

‎11-11-2018 05:59

A warm welcome to the Community @KatAl and @SteveH thanks for stopping by.

 

I am sorry to hear about what happened with your Blaze wristband. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted support. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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