Blaze swipe function

[Cstein]

Hi I just got my Blaze yesterday and last night it was working perfectly. Today the swipe to scroll through the menu on the face of the watch is not working. I can't get the face to move beyond the clock.

[John917 · Accepted solution]

Try restarting the device.  Press the left button and the botton right button at the same timer and hold for about ten seconds, The Fitbit logo will ap;ear when the watch is reset.

[Cstein]

Thank you! It worked!

Moderator edit: removed personal info

[Carol48]

Great it worked.

[Kate8172]

Reset didn't work

[Rayray1]

Thanks, that helped

[Dannny]

I tried the reset and it won't work.  What should I try now?

[Rich_Laue]

@Dannny what is the problem with the tracker? 

[SunsetRunner]

Reset work

[Dannny]

I can't get my Blaze to swipe anymore.  I've tried charging it.  I tried to do that reset with pushing the left button and right bottom button.  It doesn't do anything.  The reset won't work.  The only thing that works at all is the main screen with the clock and if you tap it it will show steps, floors, hr, etc. I'm not sure what else to do to try to get the swipe to work.  It is really frustrating because I run almost everyday and I use the 'run' option.  That is why I got this fitbit.

[AngelaMa]

Hello @Cstein, @Kate8172, @Rayray1, @Dannny and @SunsetRunner, welcome to the Fitbit Community! If you already restarted your Blaze and the screen is still not swiping please reach out to our support team for assistance. They can take a look at your tracker's back-end information and provide you personalized troubleshoot. You can reach them via chat, email or phone.  @Rich_Laue and @Carol48

 thanks for your cooperation! 

Let me know how it goes! 🙂  

[Chumpsy]

Thank you John917, it worked. Happy Thanksgiving

[MariamV]

A warm welcome to our new friend @Chumpsy! Reading that the troubleshooting provided by @John917 helped you resolve this, was like a ray of sunshine! 

Happy Thanksgiving!  

[dzuofa]

Thanks Thanks Thanks! Worked.

[MariamV]

@dzuofa welcome aboard buddy! Thanks for letting us know the solution in this thread worked like a charm for you! 

Again, this is what the Community is all about sharing knowledge and helping each other.   I now invite you to visit the Discussions section in the Community. In there you'll find lots of interesting topics to discuss about and I'm sure you'll find lots of Fitbit friends!  Hope to see you around more often! 

[AngeR]

You fixed my problem John!!!  Thank you heaps 🙂

[John917]

You are welcome!

[simone_marco]

My swipe controls on the blaze don't work.....i tried restaring it but the notification and Music control come up...not the fitbit logo.

I have it from a really short time and I really want it to work properly...waiting for answers.

thanks

[MariamV]

@simone_marco welcome to the forums. It's nice to see new faces around!  I suggest trying the restart more than once this time:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

After that, I recommend setting up your tracker as a new device. Click here for instructions on how to go through the set up process again.  Let me know how it goes! 

[Brianrodman]

Perfect- worked for me too- thanks! (nice to have at least one thing with such an easy solution )