Blaze stopped swiping yesterday morning. Went to the website to try troubleshooting the issue, and followed the directions. I tried the reset several times, did not work. Contacted Customer Service, who said, 'sorry for the inconvenience, but we can offer you 25% off a new one', after seeing that I have had the Blaze since December 2016, and it is out of warranty. After saying I was uninterested in buying another Fitbit watch if they only last 2-3 years and are expensive, the representative had me change the clock face and to reset the watch again, did not work. Again, she offered me a 25% discount to buy a new watch. The clock and date stay accurate, HR is accurate, step count is accurate, it is still connecting and syncing with my iPhone, but I cannot swipe up, down, left or right. I have always been happy with the Blaze, until now. It stops working, and there is no fix for it, just a 25% discount for being a "loyal customer" I cannot be a loyal customer if there is not better customer service. Great Customer Service is what make companies elite. All I was offered was an attempt of a reset and a 25% off coupon. That is not great customer service. Buyers beware, less than 3 years of use and it no longer works.
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