Blaze sync issues with Clock face

[Akhattab]

I updated my blaze to the latest release of Fitbit software then sync it from my iPhone to the blaze .. I lost the Clock face. and when I chatted with the support team at Fitbit they told me that I have to wait until they fix the bug.. this issue been on for the past two months .. I really like it .. but I am ready to though it out and go buy a different kind all together ..I thought to reach out to you guys to see if you had experienced something like that and how you fixed it. 

the blaze is working .. but there is no clock face.. the only thing i have on the clock face is "Clock Error". 

please help. 

[AlejandraFitbit]

Great to see you around @Akhattab. If you are seeing the clock face error message, I recommend restarting your Blaze, change your clock face and then sync. To change your clock face do the following from your Fitbit app:

1. Tap the Blaze icon

2. Slide down and tap clock face

3. Select the one you prefer

4. Sync

I hope this helps, let me know the outcome. 

[evenbettercool]

Updated to firmware 17.8.401.3 (it said it failed but both the app and the blaze show that as the version).

All the new clock faces throw the clock error - syncing is slow as can be. I have reset the blaze, I have deleted, repaired, and set as new device, nothing seems to make this thing work. Is it just scrap at this point? 

[evenbettercool]

I'm having the same issues - but only with the newest four clock faces. Is there a known issue with the latest firmware?

[Akhattab]

Great to see you around.. I talked to fitbit support .. they are actually replacing the unit.. its a problem with my Tracker.. thanks for the help all..

[AlejandraFitbit]

Hey there @evenbettercool it's good to hear from you, have you tried the instructions provided in my previous post? If you haven't, you can try them and let me know the outcome. @Akhattab those are great news, I am glad to hear that you will be receiving a replacement, at the moment of receiving you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping! 

[Akhattab]

I called Fitbit and they replaced my tracker

The same exact things happened with me

My best regards

Sent from my iPhone

Mike Khattab

[evenbettercool]

I have tried to the steps listed above and it still gets the clock error if
I use any of the new faces.

[evenbettercool]

I don't think that solution will work for me - My fitbit was a gift over a
year ago.

[AussieDigger]

Hi i am not a fitbit beginner. I have been using one for a couple of year for my Karate.

I am trying to up grade to a BLAZE but clock face shows "fitbit.com/setup" but according

to the phone it is synced but can't see a clock on the clock display?

[Rich_Laue]

hello @AussieDigger your tracker is waiting for a firmware update. 

If you see a pink notification to update. Please tap on it and proceed. 

If there isn't any update notification then do an add device, replacing the tracker for itself. This should then force the firmware update. 

[AussieDigger]

Hi I have found my original fit bit and recharging to use; it as I've messed around with with stupid blaze far too long! I'm sorry i did not check out this page before my grand daughter spent her money on this rubbish?

Being a 69 year old Karate-Ka monitoring my efforts and heart rate is CRITICAL to me.

So when the fb2; is charged another dam hour wasted; i will continue to use it until i can afford a garman and get some thing reliable?

[AussieDigger]

HI rich; I.m supposed to be doing some karate training before the next storm arrives?

Thanks for your imput I am so pissed that this problem has been on going with users for so long; looking at these posts? I take it you mean the "clock face" and not my phone 'fitbit' section? oink

[AussieDigger]

RICH doing what you outlined! what part of the US are you in? i have a Cuz on my mothers side in maine!

btw not working? checking my phone bluetooth AGAIN! oink

[Rich_Laue]

I'm just south on New York City, in New Jersey, 

I had not mentioned clock face. 

I would be glad to help if I new more of what you have tried and where the failure is? 

As for your old tracker, if it has not been kept charged it probably will take.a few hours to charge. Use the phones charger. 

[coolsgal27]

i was wondering how to change the clock face on my new blaze. However, everyone seems to be having issues. Should I even attempt to change it?

[Rich_Laue]

@coolsgal27 does your tracker still have the setup message? If so the see this post above by @AlejandraFitbit

[AussieDigger]

RICH, nice never been there but love NY. I watch the show here about selling NY;-)

Basically I have had enough heading out to do some more work in the car port before my ptsd takes over and i throw the dam thing out the back door!

Ok, the clock face still shows "fitbit.com/setup". I have been here 2 and a half hours!

Via the app on my phone which is a Galaxy 5, I have followed all instructions which stated the syn would take 10 minutes? As I am NOT a novice something is obviously wrong with something?

I have checked bluetooth, etc reset the dam things what every as people have told me to do; checked wi fi etc!  Although it says that the update takes 10 minutes i think 2 and a bit hours is nuts!

Obviously fitbit has sent some crappy hard wear to Australia??  

Ive got some dam work to do before the dam storm gets here; later folks

oink, out

[AussieDigger]

Hi dont know what just occurred, but i came back in after seeing a post that said to re load over the Blaze, so i did!  Amazing for some reason this time it has LOADED? While it indicate that the battery is low?

Which i am confused about as it was on charge for hours?

Is the first boot up for the battery a extra long one?

RICH, magic finally? Btw the story of my VIETNAM TOUR with 7 Battalion (Grunts) Royal Australian Regiment 70-71 can be found on:- gruntsview.org   NO www. or http etc Oink, Tony

[Rich_Laue]

Glad your up and running