Blaze syncing difficulties

[Johnb68]

Hi, both my wife and I have a blaze, we both have issues with the blaze syncing to our phones, they are set to all day sync, when I turn my phone on every morning the 2 don't sync until i manually sync it, I can then receive notifications, is there a setting that needs sorting

Moderator edit: updated subject for clarity

[bonna86]

Got the same problem! I've had my blaze for several years now, and syncing fine, it's paired to my phone, but the app won't sync with my Blaze. Have to do it via my pc. Irritating!

[MarreFitbit]

Hi there @Johnb68 and @bonna86 , thanks for stopping by. I'm sorry for the late response. I totally understand how you feel, I'll be glad to help you. 😉

While reading your post I was wondering if the mobile device you both are syncing with are included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. For syncing difficulties, see: Why won't my Fitbit device sync?

Let me know if there's anything else I may do to assist you with. 

[bonna86]

Yes, it's a Samsung Galaxy 8, so that shouldn't be a problem.

It works now, after reinstalling the app on my phone.

[bbaydoofit]

Did you switch to the new interface and it stopped syncing? 

[MarreFitbit]

Hi there @bonna86, thanks for coming back. I'm glad to hear that the syncing issue is now solved. Thanks for letting us know what worked for you.

Hey @bbaydoofit, welcome on board. If you're having syncing difficulties, please see: Why won't my Fitbit device sync?

Let me know the outcome, I'll be around.