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Blaze syncing issues

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‎01-10-2018 08:04 - last edited on ‎01-12-2018 05:40 by Moderator Alum

‎01-10-2018 08:04 - last edited on ‎01-12-2018 05:40 by Moderator Alum

My iPhone 7 with iOS 11.2.1 will only sync with my Blaze if I close the app, then turn Bluetooth off and on again from my iPhone. I then reload the app and sync it and it works. Why is this?

 

I haven't used it for 2 months but it worked fine then. I have updated the Blaze firmware and I'm using the latest iOS. I've been through all the help suggestions but can't work out where I'm going wrong. Any suggestions please?

 

 

Moderator edit: subject for clarity

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‎01-12-2018 05:41

‎01-12-2018 05:41

A warm welcome to the Community @Sjt1968.

 

Thanks for troubleshooting this by yourself. If you are having issues syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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