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Blaze won't turn on

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‎01-10-2018 13:01 - last edited on ‎01-12-2018 05:43 by Moderator Alum

‎01-10-2018 13:01 - last edited on ‎01-12-2018 05:43 by Moderator Alum

I have just been boxing training and noticed during my workout the program had been completed. After restarting my workout and a few minutes I noticed the screen was blank and the green lights were not on. Pushing the various buttons did not turn the Blaze back on.

 

When I put the blaze in the charger it immediately turned on. Battery was not low/dead and only a small part of my workout was tracked. I note that pausing during workout is an issue Fitbit have yet to address (for over 2 years) and if I had realized this was an issue I would not have purchased this tracker.

 

Feeling very let down by a fitness tracker that can't handle a standard workout.

 

 

Moderator edit: subject for clarity

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‎01-12-2018 05:43

‎01-12-2018 05:43

It's great to see you around @EmilieJersey.

 

I would like to know if you have tried to restart your Blaze to turn it on? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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