help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze time resets to wrong time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2018 05:57

‎01-02-2018 05:57

Received a Blaze for Christmas, and I'm having trouble with the device randomly resetting to a time that is wrong.  Not just a wrong time zone, but randomly wrong!

 

The only method I've found that works to reset the time correctly is to sync using the USB cable to my laptop, but what is causing the device to randomly change the time?  The most recent reset occurred overnight, while I was wearing it.

Best Answer
0 Votes
1 REPLY 1

‎01-03-2018 07:57 - last edited on ‎03-31-2025 09:36 by Fitbit Moderator

‎01-03-2018 07:57 - last edited on ‎03-31-2025 09:36 by Fitbit Moderator

Hi there @Foolster. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with the time resetting on your tracker.

Have you already tried by any chance to restart the Blaze itself? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, make sure that on the Fitbit app, you go to the Account section at the top right corner, then go down to Advanced Settings and here, look for Time Zone. Make sure that it's set to automatic so that it can pick your phone's time zone and reflect it on your Blaze as well.

If that doesn't work, one last thing that you could try is setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know if you need more help with this.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer