08-23-2017 18:51
08-23-2017 18:51
For the last 2-3 weeks my blaze started under counting steps. Was sent a replacement it's doing the same thing. Tried restarting there is some kind of issue that Fitbit needs to address im not the only one this is happening to.
08-23-2017 20:17
08-23-2017 20:17
Mine is doing this too.
08-24-2017 05:01
08-24-2017 05:01
Great to see you around @Tncmatt and @Slittle92 welcome to the Community!
If your trackers are not being accurate, I recommend restarting them, walk 100 steps and let me know how many steps they registered.
Hope to hear from you soon.
08-24-2017 06:07
08-24-2017 06:07
08-25-2017 04:32
08-25-2017 04:32
Thanks for the update @Tncmatt. I would like to know if you have already get in touch with our support team? Did you receive a solution for this issue?
Hope to hear from you soon.
08-25-2017 09:32
08-25-2017 09:32
08-26-2017 08:42
08-26-2017 08:42
I tried and it did not work!
08-26-2017 08:43
08-26-2017 08:43
mine is overcounting!
08-28-2017 04:21
08-28-2017 04:21
Thanks for the update @Tncmatt, I think it is great to hear that you will be receiving a replacement Blaze, at the moment of receiving it you can do the following to set it up using your Fitbit app:
Also, if you haven't tried to update your stride length, you can take a look at this post to do it. @SunsetRunner Welcome to the Forums, as recommended to our friend, please take a look at the link in this post to measure your stride length, then test your trackers.
See you around.