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Blaze will Not sync/connect to Bluetooth

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‎01-13-2017 21:15

‎01-13-2017 21:15

This has been the worse experience I have ever had trying to connect a device to my phone!  I received a Fitbit Blaze for Christmas and it has been almost useless since. Why is it taking the developers so long to fix a problem that seems to be pretty common?  First, when I was able to connect to the app, it would not recognize my Blaze to connect with Friends. Now, I can't even get the Blaze to even connect to my Bluetooth.  This has been worthless. I just hope I can take this back to purchase anything not from Fitbit.

 

And just to clarify, I have tried every method in these forums and even contacted support.  They couldn't figure it out. The only message I got fromy them is they are working on a fix.  My fix is to get rid of this and purchase something new.

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‎01-14-2017 07:26

‎01-14-2017 07:26

Is the device you are trying to sync to a supported device?

 

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

 

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

 

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

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‎01-14-2017 09:11

In response to SunsetRunner

‎01-14-2017 09:11

I'm using a Samsung Galaxy 6. 

I actually found a solution, not one that I like,  but it works. 

 

I created a new account.  I was able to finally connect this morning, but  created a new account. And finally, I can connect to friends.  

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