Blaze will not charge

[srcj0623]

My fitbit Blaze completely died on me yesterday. When I got home i put it on. Charger, approximately 11pm. When I got up at 530am it wasn't charged or showing any indication it was taking a charge. Double checked different USB ports and they all work fine. So I made sure it was placed in holder correctly and went to work. Just got home at 1130pm and it still isn't charged or showing any indication. Please help!

[sdsblaze]

Have you tried restarting the Blaze ?

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

[Rich_Laue]

@srcj0623, you mention usb ports, are there on a computer? Did you make sure that the tracker is charging when the computer goes to sleep? 

Why not try the phones charger? 

[AlexPad07]

I am having the same issue and the reset will not work either. Is there another option or what is the next step I need to take. I know the chargers work because we have tried another blaze on the charger and theirs works. 

[Rich_Laue]

My thought would be to shutdown the Blaze. If it still doesn't work then you're problem is beyond the ability of Fitbit users to help out and should consider contacting Fitbit. 

[srcj0623]

I've tried to reset it just now and nothing.

[srcj0623]

Tried it and it didn't work

[srcj0623]

I have a separate charging station with plus and USB ports. Tried all different slots and nothing will charge it.

[SilviaFitbit]

Hey there @srcj0623! Thanks for following and providing details to @Rich_Laue! I've shared your post with Customer Support, they will reply to you within the following days. 

It's great to have you here @AlexPad07! Thanks for the steps you've followed. I've shared your post with Customer Support as well. 

Hope this helps! 

[srcj0623]

Thank you. I ended up getting a new one using warranty I bought from best buy where I purchased the blaze.

Sent from CJ's iPhone

[srcj0623]

Thank you. I ended up getting a new one using warranty I bought from best buy where I purchased the blaze.

Sent from CJ's iPhone

[srcj0623]

Thank you. I ended up getting a new one using warranty I bought from best buy where I purchased the blaze.

Sent from CJ's iPhone

[SilviaFitbit]

Thank you for sharing the resolution @srcj0623! Hope you can continue enjoying your Blaze.