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My Fitbit Blaze has stopped tracking steps

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‎03-13-2017 00:45

‎03-13-2017 00:45

My Fitbit has stopped tracking my steps. Over the weekend it has been only tracking some and not all of my steps and now it has stopped all together.
I am also unable to join any weekend or daily challenges. It lets me accept and I can then no longer view any steps.
I have had my Fitbit less than a year and bought new from O2, I would not expect this to stop working.
Can someone please help? 

I have restart my Fitbit and shut it down, this has not helped. 

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3 REPLIES 3

‎03-13-2017 02:10

‎03-13-2017 02:10

You are usually advised to try the restart 3 times.  If that does not help, then you may need to contact Fitbit Customer Support at contact.fitbit.com.  They can take a closer look and see what is going on.

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-13-2017 03:58

In response to Julia_G

‎03-13-2017 03:58

Thank you Julia. 

 

I have just restarted this, and it seems to work and then it stops working again. 

 

I will get in touch with them directly. 

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‎06-17-2017 10:33

In response to Lydiaharwood88

‎06-17-2017 10:33

Im having the exact same issue. 

Did they ever resolve it?

Step tracker is completely stopped working!

I'm so upset because I just got the aria to pair with it two days ago!

 

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