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Blaze will not charge

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‎06-17-2018 11:42 - last edited on ‎06-18-2018 05:55 by Moderator Alum

‎06-17-2018 11:42 - last edited on ‎06-18-2018 05:55 by Moderator Alum

Hello,

 

I have tried to do an online chat but got disconnected twice. My daughter’s Blaze will not charge. She did not tell me until recently, but has been unable to use it since February. The watch was purchased in December 2017. I have attempted to clean the contacts and I am unable to do a reset since there is no battery power. Any assistance will be greatly appreciated. Thank you!

 

 

Moderator edit: removed personal information

Best Answer
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3 REPLIES 3

‎06-17-2018 12:32

‎06-17-2018 12:32

When not charging for long periods of time it ruins the battery. Thats why it wont charge. Its totally dead sorry

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-18-2018 05:58

‎06-18-2018 05:58

A warm welcome to the Community @JojoMac12 and @WendyB thanks for stopping by.

 

I appreciate the efforts in trying your fix the issue your daughter is experiencing with her Blaze. I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-18-2018 06:34

In response to AlejandraFitbit

‎06-18-2018 06:34

Thank you.

Best Answer