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Blaze will not connect with iPhone

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‎12-28-2017 16:34 - edited ‎12-28-2017 16:36

‎12-28-2017 16:34 - edited ‎12-28-2017 16:36

I received a Blaze for Christmas and it worked the first couple of days. I then deleted my account via Fitbit support and made a new one using the same email address as before. Now however when I try and pair it with my phone I get an error as pictured below. I’ve tried all the trouble shooting and have spent an hour chatting with support as well as even trying to get it to connect to another iPhone and the Blaze won’t even do that. 
Https://imgur.com/50Dh9ED

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‎12-29-2017 06:47

‎12-29-2017 06:47

It's great to see you around @JSnow93, thanks for the attachment.

 

I would like to know if you keep having issues pairing your Blaze? If you do, I recommend restarting your tracker and confirm you are doing the following to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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