Blaze will not hold charge

[JennieKC54]

Absolutely love my Blaze, however it is less than a year old and will not hold charge for more than two hours. I tried all suggested methods to correct this issue but nothing seems to help. 

Moderator edit: subject for clarity

[WendyB]

Please clean the contacts

Then Do a Restart

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices

[LiliyaFitbit]

Welcome to the Fitbit Community @JennieKC54 ! It's nice to see you around @WendyB ! I am sorry for the delayed response. 

@JennieKC54 I am glad to hear you love your Blaze and will do my best to help you resolve the issue you're experiencing with the battery not holding a charge. I appreciate your troubleshooting efforts and would like to confirm if you've checked the tips provided by @WendyB ? Let me know if the issue persists. 

@WendyB thank you for your helpful tips!

Please keep me posted.

[JennieKC54]

I followed all tips and it is still not holding the charge.Sent from my Verizon, Samsung Galaxy smartphone

[LiliyaFitbit]

Hi @JennieKC54 ! Thank you for taking the time to reply. 

I appreciate your troubleshooting efforts and would like to confirm the model of your phone you use to sync your Blaze? 

Looking forward to your response!

[JennieKC54]

I use a Samsung S7 phone.Sent from my Verizon, Samsung Galaxy smartphone

[LiliyaFitbit]

Hi @JennieKC54 , thank you for your reply!

I appreciate the additional details. Since the steps you tried previously didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.