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Blaze will not sync to Android...

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‎01-22-2017 07:40

‎01-22-2017 07:40

I have been having issues the last few days with my blaze. It all of a sudden quit getting notifications from my phone so I did some troubleshooting I've done before (which worked then) to get my blaze to connect to my phone buy now is not working at all.  I feel I have tried all troubleshooting I can think of but it still will not connect to my phone. I have turned Bluetooth of and back on(on phone and blaze)  restarted my phone, restarted blaze, deleted app and reinstalled it, unpaired blazed from app, unpaired from Bluetooth... everything. Now my blaze doesn't even have the Bluetooth option in settings on the actual device to make sure it's turned on when I try to pair. I don't know what's going on but I feel I have tried everything to get my blaze to connect to my phone but it is not working. Please help! 

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3 REPLIES 3

‎01-22-2017 12:37

‎01-22-2017 12:37

Help, the title says a sync problem,  then a notification issue is mentuoned, then trying to set the tracker up for music control is mentioned.

May we starr with 1 problem at a time? Is tge tracker syncing to your account, i hope you did not remove from the account.

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‎01-22-2017 18:15 - edited ‎01-22-2017 18:18

In response to Rich_Laue

‎01-22-2017 18:15 - edited ‎01-22-2017 18:18

My phone Bluetooth will not connect to my blaze. The blaze shows up as a paired device on my galaxy s6 and when I try to connect it, it will not connect. Also when you go to "settings" on the blaze where quick view, brightness, Bluetooth, heart rate etc are, Bluetooth has disappeared and is not there as an option for me to turn the Bluetooth on or off on the blaze. Because the blaze will not connect to my Bluetooth I am not receiving any notifications and I cannot control my music from my blaze. I have had the blaze for a while and have never had an issue like this, so I do not know why it all of a sudden will not connect to my phone. 

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‎01-30-2017 04:31

In response to Cthsck10

‎01-30-2017 04:31

Welcome to the Fitbit Community @Cthsck10! I'm glad to see you around! 😄

 

I'm very sorry that your Blaze is not connecting to your phone 😕

 

It sounds like you've already tried everything to get your tracker to connect to your mobile device, so at this point, I would recommend getting in touch with the Support Team directly, tell them what you've already tried and they will be happy to take a deeper look and see what could be causing this. They will be glad to get you back on track!

 

Hope it all turns out well and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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